ESI Authentication Issues

Incident Report for KnowBe4

Resolved

This incident has been resolved.

Posted Dec 03, 2025 - 11:41 UTC

A fix has been implemented and we are monitoring the results.

Posted Dec 02, 2025 - 18:49 UTC

We are continuing to work on a fix for this issue.

Posted Dec 02, 2025 - 16:51 UTC

Some customers have reported issues with logging into the ESI page on the US instance. We have currently identified this issue.

Posted Dec 02, 2025 - 16:47 UTC

This incident affected: Prevent (Authentication), Defend (Authentication), and KnowBe4 Security Center.