On Friday, 2/17/2023, from approximately 12:30 p.m. (ET), until Monday, 2/20/23, at 4:00 p.m. (ET), some users experienced issues with their phishing campaigns closing early.

This incident was caused by a code change that led to phishing campaigns being created with shortened durations. These shortened durations caused some phishing campaigns to close early, which prevented further phishing failures from being tracked. Once a fix for this code was tested and deployed, KMSAT was able to return to normal performance by Monday, 2/20/23, at 4:00 p.m. (ET). We corrected the durations of open campaigns that were affected by this incident, but we were unable to correct any affected campaigns that were closed before the fix was deployed.

To prevent this type of issue in the future, we are making adjustments to our testing to ensure campaign durations are created correctly.

No data loss occurred as a result of this issue.