PhishER Access Issue for UK/CA Instances

Incident Report for KnowBe4

Resolved

We've identified an issue that resulted in a Restricted error when attempting to access the PhishER console for UK and CA customers. Our team has implemented a fix and this has now been resolved.

Posted Apr 20, 2026 - 18:50 UTC

Identified

We've identified an issue that is resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers, and we are working on implementing a resolution.

Posted Apr 20, 2026 - 15:53 UTC

Monitoring

We've identified the issue that was resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers and have implemented a fix. Impacted users may need to refresh the page to access the PhishER console.

Posted Apr 20, 2026 - 15:18 UTC

This incident affected: PhishER (Console).