KSAT Login Issues
Incident
Report for KnowBe4
Postmortem
On Wednesday, March 19, 2025, from approximately 3:18 p.m. to 4:02 p.m. (UTC), some customers experienced errors while using the KSAT console.
This issue was caused by a prior code version update that was deployed. The new code version was incompatible with a related application, and this caused SAML login errors for some customers. To resolve this issue, we reverted the update, and the KSAT console returned to normal performance by 4:02 p.m. (UTC).
To prevent this type of issue in the future, we have implemented additional testing workflows for similar updates, including additional testing for application compatibility.
No data loss occurred as a result of this issue.
Resolved
This incident has been resolved.
Monitoring
We have deployed a fix for these issues and will monitor for any ongoing problems.
Identified
We've received reports that some KSAT customers are unable to log in to their consoles and are receiving 500 errors. We are investigating and will update this page when we have more information.
This incident affected: KnowBe4 Security Awareness Training (KSAT) (Console).