KMSAT - Console Issues and Campaign Delays

Incident Report for KnowBe4

Resolved

This incident has been resolved.

Posted Dec 01, 2021 - 23:32 UTC

Update

We've identified the cause of the issues and are implementing a fix. We will update this page when we have more information.

Posted Dec 01, 2021 - 22:27 UTC

Identified

We have received reports that some users are still experiencing issues with their consoles. We will update this page when we implement a new fix.

Posted Dec 01, 2021 - 21:08 UTC

Monitoring

We’ve implemented a fix for the issues and we’re monitoring the results to make sure no further issues occur.

Posted Dec 01, 2021 - 20:43 UTC

Identified

We've identified the cause of the issues and are implementing a fix. We will update this page when all affected components have recovered.

Posted Dec 01, 2021 - 19:30 UTC

Update

We have also received reports that some users may be experiencing issues with their KMSAT consoles and API functionality. We are investigating these issues as well and will update this page when we have more information.

Posted Dec 01, 2021 - 17:59 UTC

Investigating

We have received reports that some phishing and training campaigns are experiencing delays. We are investigating this issue and will update this page when we have more information.

Posted Dec 01, 2021 - 17:46 UTC

This incident affected: KnowBe4 Security Awareness Training (KSAT) (Console, Phishing, Training, APIs).