KCM GRC - US & EU Console Issues
Incident
Report for KnowBe4
Postmortem
On Thursday, 7/1/2021, from approximately 8:14 a.m. until 8:30 a.m. (ET), users were experiencing issues accessing their KCM consoles.
This incident was caused by an update that was tested using an older method, which led to an error going unnoticed. When the change was reverted, KCM was able to return to normal performance by 8:30 a.m. (ET).
To prevent this type of issue in the future, we will make sure all testing environments are using the most up-to-date testing methods.
No data loss occurred as a result of this issue.
Resolved
This incident has been resolved.
Monitoring
We’ve implemented a fix for the console issues in both regions and we’re monitoring the results to make sure no further issues occur.
Identified
We've identified the cause of the console issues on US & EU servers and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
This incident affected: KCM GRC.