KSAT Login Issues (US)

On Thursday, June 26, 2025, from approximately 3:50 p.m. to approximately 9:40 p.m. (UTC), some US customers experienced errors when trying to log in to the KSAT console.

These issues were caused by an earlier update that aimed to improve processing speeds for user syncing. This update did not cause any issues until June 26, when high user sync traffic caused a temporary console slowdown and login errors. The issues were resolved automatically as the sync jobs were completed and traffic returned to normal levels. The KSAT console returned to normal performance by 9:40 p.m. (UTC).

To prevent this type of issue in the future, we have updated our code to sync users in batches during periods of unusually high traffic.

No data loss occurred as a result of this issue.