KMSAT - Training and Phishing Campaign Issues (US only)
Incident
Report for KnowBe4
Postmortem
On Thursday, 12/1/2022, from approximately 10:36 a.m. (ET) until 4:14 p.m. (ET), some KMSAT phishing and training campaigns started late.
This incident was caused by an update that introduced a slow query. As database usage increased, the slow query began to affect other queries and cause delays. Once the issue was resolved, KMSAT was able to return to normal performance by 4:14 p.m. (ET).
To prevent this type of issue in the future, we are adding additional testing and reviews to our workflow.
No data loss occurred as a result of the issue.
Resolved
This incident has been resolved.
Monitoring
We’ve implemented a fix for the issues some users were experiencing with their training and phishing campaigns. We’re monitoring the results to make sure no further issues occur.
Identified
We've identified the cause of the issues some users are experiencing with their training and phishing campaigns and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
Investigating
We have received reports that some users are experiencing issues with their training and phishing campaigns. We are investigating this issue and will update this page when we have more information.
This incident affected: Kevin Mitnick Security Awareness Training (KMSAT) (Phishing, Training).