On Thursday, 7/13/2023, from approximately 1:36 p.m. to 4:40 p.m. (UTC), some users experienced intermittent access issues with their KMSAT consoles.
This incident was caused by an internal database issue that resulted in delays and prevented some jobs from processing. Once the issue was fixed, KMSAT was able to return to normal performance by 4:40 p.m. (UTC).
To prevent this type of issue in the future, we are making adjustments to our internal database.
No data loss occurred as a result of this issue.