KMSAT - Download Center Issues
Incident Report for KnowBe4

On Wednesday, 7/26/2023, from approximately 4:41 p.m. (UTC) until Thursday, 8/3/2023, at approximately 12:30 a.m. (UTC), some KMSAT admins experienced issues downloading reports as CSV files.

This incident was caused by a large number of report download requests, which led to query delays. Once a large request was removed, KMSAT was able to return to normal performance by Thursday, 8/3/2023, at 12:30 a.m. (UTC).

To prevent this type of issue in the future, we made a backend change to reduce the amount of time needed for report download requests. We are also planning additional infrastructure changes.

No data loss occurred as a result of this issue.

Posted Aug 09, 2023 - 16:07 UTC

This incident has been resolved.
Posted Jul 28, 2023 - 21:21 UTC
We’ve implemented a fix for a download processing issue and we’re monitoring the results to make sure no further issues occur.
Posted Jul 26, 2023 - 22:59 UTC
This incident affected: KnowBe4 Security Awareness Training (KSAT) (Reporting).