On Thursday, August 22nd, 2024, from approximately 3 p.m until 4:30 p.m (UTC), some users experienced issues when saving changes to the Account Settings in their KnowBe4 console.
This incident was caused when we deployed a code change for standardizing date formats in our CSV reports. The code change was deployed under a feature flag, and included a misconfiguration that unexpectedly affected accounts that had the feature flag enabled. Once we reverted the code change, the KnowBe4 console was able to return to normal performance by 4:30 p.m. (UTC).
To prevent this type of issue in the future, we added more tests to this workflow.
No data loss occurred as a result of this issue.