KSAT - Reports Not Updating (US)
Incident
Report for KnowBe4
Resolved
We have implemented a fix for the ongoing reporting delay between our reporting services and the KSAT console. The PAB Activities Widget is now fully recovered. Below is the updated summary of the current status of impacted reports and widgets:
Recovered:
PAB Activities Widgets (Executive Reporting): Have been fully recovered, with events now populated
Recovered in a Prior Update:
Training Activity Report: Recovered, with events populated.
Training Widgets (Executive Reporting): Recovered, with events populated.
Risk Score v2 Widgets: Recovered, with events populated.
Phishing Activity Report: Recovered, with events populated.
Phishing Widgets (Executive Reporting): Recovered, with events populated.
Recovered:
PAB Activities Widgets (Executive Reporting): Have been fully recovered, with events now populated
Recovered in a Prior Update:
Training Activity Report: Recovered, with events populated.
Training Widgets (Executive Reporting): Recovered, with events populated.
Risk Score v2 Widgets: Recovered, with events populated.
Phishing Activity Report: Recovered, with events populated.
Phishing Widgets (Executive Reporting): Recovered, with events populated.
Update
We have mitigated additional reporting delays between our reporting services and the KSAT console. Below is a updated summary of the current status for affected reports and widgets
Recovered:
Training Activity Report: Have recovered, with events populated from September 16th and prior.
Training Widgets (Executive Reporting): Have recovered, with events populated from September 16th and prior.
Risk Score v2 Widgets: Have recovered and updated, and are showing events from September 16th and prior.
Phishing Activity Report: Have recovered, with events populated from September 16th and prior.
Phishing Widgets (Executive Reporting): Have recovered, with events populated from September 16th and prior.
Delayed and Investigating:
PAB Activities Widgets (Executive Reporting): Continues to be delayed. The last updated timestamp is from September 1st. We are actively working on mitigation and the recovery of these events.
We will provide another update as more information becomes available.
Recovered:
Training Activity Report: Have recovered, with events populated from September 16th and prior.
Training Widgets (Executive Reporting): Have recovered, with events populated from September 16th and prior.
Risk Score v2 Widgets: Have recovered and updated, and are showing events from September 16th and prior.
Phishing Activity Report: Have recovered, with events populated from September 16th and prior.
Phishing Widgets (Executive Reporting): Have recovered, with events populated from September 16th and prior.
Delayed and Investigating:
PAB Activities Widgets (Executive Reporting): Continues to be delayed. The last updated timestamp is from September 1st. We are actively working on mitigation and the recovery of these events.
We will provide another update as more information becomes available.
Update
We have identified and mitigated some of the reporting delays between our reporting services and the KSAT console. Below is a summary of the current status for affected reports and widgets.
Recovered:
Training Activity Report: Have recovered, with events populated from September 16th and prior.
Training Widgets (Executive Reporting): Have recovered, with events populated from September 16th and prior.
Risk Score v2 Widgets: Have recovered and updated, and are showing events from September 16th and prior.
Partially Delayed / In Recovery:
Phishing Activity Report: We are seeing delayed reporting updates, with only partial data showing from September 15th and prior.
Phishing Widgets (Executive Reporting): We are seeing delayed reporting updates, with only partial data showing from September 15th and prior.
Delayed:
PAB Activities Widgets (Executive Reporting): Continues to be delayed. The last updated timestamp is from September 1st. We are actively working on mitigation and the recovery of these events.
We will provide another update as more information becomes available.
Recovered:
Training Activity Report: Have recovered, with events populated from September 16th and prior.
Training Widgets (Executive Reporting): Have recovered, with events populated from September 16th and prior.
Risk Score v2 Widgets: Have recovered and updated, and are showing events from September 16th and prior.
Partially Delayed / In Recovery:
Phishing Activity Report: We are seeing delayed reporting updates, with only partial data showing from September 15th and prior.
Phishing Widgets (Executive Reporting): We are seeing delayed reporting updates, with only partial data showing from September 15th and prior.
Delayed:
PAB Activities Widgets (Executive Reporting): Continues to be delayed. The last updated timestamp is from September 1st. We are actively working on mitigation and the recovery of these events.
We will provide another update as more information becomes available.
Identified
We've identified the cause of reports not updating and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
This incident affected: KnowBe4 Security Awareness Training (KSAT) (Reporting).