KSAT - Account Settings Issues
Incident
Report for KnowBe4
Postmortem
On Thursday, August 16, 2024, from approximately 3:17 p.m. to 3:45 p.m. (UTC), some customers were unable to access their Account Settings in the KnowBe4 console.
This incident was caused by a configuration change to a backend database. During the update, two fields with a null value caused errors when they were searched for. Another update was deployed to account for the null values and the console returned to regular performance by 3:45 p.m.
No data loss occurred as a result of this issue.
Resolved
This incident has been resolved.
Monitoring
We’ve implemented a fix for the issue with the KSAT account settings and we’re monitoring the results to make sure no further issues occur.
Identified
We have identified an issue with KSAT account settings not loading and we are working on implementing a fix. We'll update our status page with any new information or updates.
This incident affected: KnowBe4 Security Awareness Training (KSAT) (Console).