On Tuesday, 11/14/2023, from approximately 1:30 p.m. to 3:30 p.m. (UTC), some users experienced issues loading their KMSAT Account Settings page.
This incident was caused by a backend update that deployed on Monday, 11/13/2023, at 3:47 p.m. (UTC) and unexpectedly affected the frontend of some KMSAT accounts. Once the issue was resolved, KMSAT was able to return to normal performance by 3:30 p.m. (UTC).
To prevent this type of issue in the future, we are making adjustments to our updating processes.
No data loss occurred as a result of this issue.