On Tuesday, 09/06/2022, from approximately 12:32 p.m. (ET) until 5:12 p.m. (ET), Active Directory Integration (ADI) experienced issues with receiving and processing synced data.
This incident was caused by a security update that prevented ADI from receiving and processing synced data. Once the security update completed, the data was received and processed during the next sync. ADI syncs were able to return to normal performance by 5:12 p.m. (ET).
To prevent this type of issue in the future, we are adding additional testing to our workflow.
No data loss occurred as a result of this issue.