PhishER - Loading Issues (US Only)
Incident Report for KnowBe4
Postmortem

From Tuesday, August 27, 2024, at approximately 4:56 p.m. until Thursday, August 29, 2024 at approximately 3:44 p.m. (UTC), some customers on the US instance of the KnowBe4 PhishER console experienced slow loading and login issues.

This incident was caused by an unusually high number of requests which reduced performance for one of our databases. To resolve this issue, we upgraded our database to handle a higher number of requests and we increased the number of simultaneous requests that can be made to the database. This allowed the backed-up queue of requests to be processed and the console returned to regular performance by 3:44 p.m. on August 29, 2024.

To prevent this issue in the future, in addition to our database upgrades, we have improved our monitoring of request traffic by increasing visibility and automated alerts.

No data loss occurred as a result of this issue.

Posted Sep 19, 2024 - 20:45 UTC

Resolved
This incident has been resolved.
Posted Aug 29, 2024 - 15:36 UTC
Monitoring
We’ve implemented a fix for the PhishER console login issues, and we’re monitoring the results to make sure no further issues occur.
Posted Aug 28, 2024 - 18:08 UTC
Identified
We've identified the cause of the PhishER console login issues and we are working on implementing a fix. We'll update our status page with any new information or updates.
Posted Aug 28, 2024 - 17:10 UTC
Update
We have received new reports that some customers are unable to log in to the PhishER console. We are investigating this issue and will update this page when we have more information.
Posted Aug 28, 2024 - 17:00 UTC
Investigating
We have received new reports that some customers are unable to log in to the PhishER console. We are investigating this issue and will update this page when we have more information.
Posted Aug 28, 2024 - 16:55 UTC
Monitoring
We’ve implemented a fix for the issue with slow loading in the PhishER console, and we’re monitoring the results to make sure no further issues occur.
Posted Aug 27, 2024 - 20:15 UTC
Identified
We've identified the cause of the PhishER console's slow loading times and we are working on implementing a fix. We'll update our status page with any new information or updates.
Posted Aug 27, 2024 - 17:07 UTC
Investigating
We have identified an issue with the PhishER console experiencing slow loading times. We are investigating this issue and will update this page when we have more information.
Posted Aug 27, 2024 - 16:45 UTC
This incident affected: PhishER (Console).