PhishER - Issues accessing platform (US-only)

Incident Report for KnowBe4

Postmortem

On Wednesday, 11/16/2022, from approximately 2:13 p.m. until 2:36 p.m (ET), some users experienced errors while navigating through the PhishER platform.

This incident was caused by increased activity in our full-text search database, which prevented some pages from loading successfully in PhishER. Once the activity decreased, PhishER was able to return to normal performance by 11/16/2022 at 2:36 p.m. (ET).

To prevent this type of issue in the future, we will make adjustments to better handle activity in our full-text search database.

No data loss occurred as a result of this issue.

Posted Nov 22, 2022 - 13:01 UTC

Resolved

This incident has been resolved.

Posted Nov 17, 2022 - 13:21 UTC

Monitoring

We’ve implemented a fix for access issues, and we’re monitoring the results to make sure no further issues occur.

Posted Nov 16, 2022 - 20:52 UTC

Investigating

We have received reports that some users are unable to access their PhishER platform. We are investigating this issue and will update this page when we have more information.

Posted Nov 16, 2022 - 19:38 UTC

This incident affected: PhishER (Console).