On Monday, 11/7/2022, from approximately 10:40 a.m. (ET) until 11:40 a.m. (ET), some MSPs/resellers experienced issues accessing their KMSAT consoles.
This incident was caused by an update to MSP/reseller accounts that was deployed to the test environment. This update unintentionally affected the production environment. Once an update for both the test and production environments was deployed, the KMSAT console was able to return to normal performance by Monday, 11/7/2022, at 11:40 a.m. (ET).
To prevent this type of issue in the future, we will ensure that updates are deployed to both environments when necessary.
No data loss occurred as a result of this issue.