KMSAT - Issues Loading Groups
Incident
Report for KnowBe4
Postmortem
On Monday, 11/28/2022, from approximately 10:44 a.m. (ET) until Wednesday, 11/30/2022, at 3:00 p.m. (ET), some admins experienced issues loading user lists in their KMSAT consoles.
This incident was caused by a backend update that added new fields to a query that retrieves users. Some admins did not have view permissions for these new fields, which prevented user lists from loading on the Users and Groups subtabs. Once permissions were fixed for the new fields, KMSAT was able to return to normal performance by Wednesday, 11/30/2022, at 3:00 p.m. (ET).
To prevent this type of issue in the future, we are adding additional testing to our workflow to ensure all permission levels are tested.
No data loss occurred as a result of this issue.
Resolved
This incident has been resolved.
Monitoring
We’ve implemented a fix for the issues some users were experiencing with groups and we’re monitoring the results to make sure no further issues occur.
Identified
We've identified the cause of the issues some users are experiencing with groups and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
Investigating
We have received reports that some users are experiencing issues with groups. We are investigating this issue and will update this page when we have more information.
This incident affected: Kevin Mitnick Security Awareness Training (KMSAT) (Console).