Important Note: We recently updated one of our IPs to optimize email deliverability for our Security Awareness Training (KMSAT) and PhishER platforms.

If you're using Office 365 and you've already whitelisted KnowBe4's IPs but are experiencing email deferments or delays, we recommend setting up a receive connector according to the instructions in this article.

KMSAT - Login Issue -
Incident Report for KnowBe4

From 06/08/2020 11:02 a.m. (ET) to 06/08/2020 11:57 a.m. (ET), a race condition caused the EU instance of KMSAT to redirect users to US KMSAT URLs when trying to navigate to the Phishing, Training, and Account Settings pages. A fix was implemented at 06/08/2020 11:57 a.m. (ET). No data loss occurred as a result of this issue.

Posted Jun 08, 2020 - 13:12 EDT

We received reports that users in the EU instance of KMSAT were being redirected to the US instance ( when navigating to some pages. This issue has since been resolved and we have taken steps to prevent this issue from occurring in the future.
Posted Jun 08, 2020 - 12:50 EDT
This incident affected: Kevin Mitnick Security Awareness Training (Training Console).