KMSAT - User Provisioning Latencies (US Only)
Incident
Report for KnowBe4
Postmortem
From approximately 2:00 p.m. Monday, 04/22/2024, through 4:00 p.m. (UTC) Wednesday, 04/24/2024, the US instance of the KnowBe4 Security Awareness Training console experienced user provisioning sync delays.
This incident was caused by an inefficient backend process combined with unusually high user provisioning activity. Once we identified and improved the backend process, the KSAT console was able to return to normal performance by 4:00pm p.m. (UTC) on Wednesday, 04/24/2024.
To prevent this type of issue in the future, we have implemented additional alerts for when sync delays start to occur.
No data loss occurred as a result of this issue.
Resolved
This incident has been resolved.
Monitoring
We’ve implemented a fix for the user provisioning latencies and we’re monitoring the results to make sure no further issues occur.
Identified
We've identified the cause of the latencies with user provisioning (including SCIM and ADI). and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
This incident affected: KnowBe4 Security Awareness Training (KSAT) (User Provisioning).