From approximately 2:00 p.m. Monday, 04/22/2024, through 4:00 p.m. (UTC) Wednesday, 04/24/2024, the US instance of the KnowBe4 Security Awareness Training console experienced user provisioning sync delays.
This incident was caused by an inefficient backend process combined with unusually high user provisioning activity. Once we identified and improved the backend process, the KSAT console was able to return to normal performance by 4:00pm p.m. (UTC) on Wednesday, 04/24/2024.
To prevent this type of issue in the future, we have implemented additional alerts for when sync delays start to occur.
No data loss occurred as a result of this issue.