On Tuesday, 8/17/2021, from approximately 1:09 p.m. until 8:06 p.m. (ET), users were experiencing issues with their KMSAT and PhishER consoles.

This incident was caused by an internal connection issue that caused several features to produce errors. All connections associated with these features were restored by 6:41p.m. (ET), however, some unprocessed items in KMSAT and PhishER were not fully processed until 8:06 p.m. (ET) at which time both consoles returned to normal performance.

To prevent this type of issue in the future, we have updated our internal systems to allow for faster recovery in the case of future connection issues.

For approximately 30 seconds at the start of this incident, some interactions with the disconnected features were not tracked. No data loss occurred as a result of this issue.