KMSAT - Merge Users Temporarily Disabled (US Only)

Incident Report for KnowBe4

Postmortem

On Wednesday, 7/19/2023, from approximately 7:53 p.m. until Thursday, 7/20/2023, at 5:00 p.m. (UTC), we temporarily disabled the Merge Users tool in the KMSAT console due to degraded performance.

No data loss occurred as a result of this issue.

Posted Jul 26, 2023 - 18:24 UTC

Resolved

This incident has been resolved.

Posted Jul 20, 2023 - 23:10 UTC

Monitoring

We've re-enabled the Merge Users tool and are monitoring the console to make sure no further issues occur.

Posted Jul 20, 2023 - 19:17 UTC

Investigating

We have temporarily disabled the Merge Users tool in the KMSAT console due to degraded performance. We’ll continue to post on our status page with any new information or updates.

Posted Jul 19, 2023 - 19:58 UTC

This incident affected: KnowBe4 Security Awareness Training (KSAT) (Console).