Console Access Issues - training.knowbe4.com
Incident
Report for KnowBe4
Postmortem
A code deployment that included minor database changes coincided with a brief increase in user activity. This caused the database change to slow down, locking database operations and preventing access to the Security Awareness Training console for approximately 24 minutes.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
We are currently investigating the issue.
This incident affected: KnowBe4 Security Awareness Training (KSAT) (Console).