KMSAT - Landing Page Issue
Incident
Report for KnowBe4
Postmortem
Yesterday, we released a minor update to our landing pages. This update caused an inadvertent issue that affected the standard landing page workflow and prevented users from successfully accessing a landing page after failing a phishing test.
Phishing test failures were still successfully recorded during this time and there was no data loss associated with this incident. All previously delivered phishing test emails will now route to the correct landing page.
Resolved
This issue has been resolved.
Monitoring
We have implemented a fix for this issue and are monitoring the results.
Investigating
We are currently investigating an issue with phishing test landing pages, where some users have been unable to access these pages. User phishing test failures are still being tracked and reported successfully.
This incident affected: KnowBe4 Security Awareness Training (KSAT) (Console).