PhishER - General
Incident
Report for KnowBe4
Postmortem
On Monday, 5/10/2021, from approximately 1:45 p.m. until 8:15 p.m. (ET), users experienced delays with their PhishER consoles.
This incident was caused by a large number of PhishRIP requests that could not be processed in a timely manner which caused the system to overload. After increasing how much the system can process at once, PhishER returned to normal performance by 8:15 p.m. (ET).
To prevent this type of issue in the future, a fix has been implemented which will prevent large numbers of requests from coming in all at once.
No data loss occurred as a result of this issue.
Resolved
These issues have been resolved.
Monitoring
We've implemented a fix for this issue and are currently monitoring the results to make sure no further issues occur.
Identified
We have received reports that some users are experiencing issues with the PhishER platform. We have identified the issue and are actively working on a solution.
Update
We are continuing to monitor the results to make sure no further issues occur.
Monitoring
We've implemented a fix for this issue and are currently monitoring the results to make sure no further issues occur.
Identified
We have received reports that some users are experiencing issues with the PhishER platform. We have identified the issue and are actively working on a solution.
This incident affected: PhishER (Console).