KMSAT - Console Issues (EU & US)
Incident Report for KnowBe4
Postmortem

On Monday, 10/2/2023, some users on the EU and US instances of KMSAT experienced degraded performance in their consoles. These console issues happened from approximately 8:45 a.m. until 10:15 a.m. (UTC) for EU instances and 1:30 p.m. to 1:56 p.m. (UTC) for US instances.

This incident was caused by a large number of requests due to high traffic. We quickly implemented additional resources to handle these requests and paused some nonessential services. Once this issue was resolved, all KMSAT instances returned to normal performance. Then, we resumed the nonessential services gradually until all services could return to normal functionality by 9:00 p.m. (UTC).

To prevent this type of issue in the future, we are implementing additional improvements to handle high traffic more efficiently.

No data loss occurred as a result of this issue.

Posted Oct 05, 2023 - 17:53 UTC

Resolved
This incident has been resolved.
Posted Oct 04, 2023 - 13:54 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 02, 2023 - 21:14 UTC
Update
We’ve identified the cause of the degraded performance that some users are experiencing in the KMSAT console and are continuing to work on implementing a fix. We'll continue to post on our status page with any new information or updates.
Posted Oct 02, 2023 - 18:08 UTC
Identified
We’ve identified the cause of the degraded performance that some users are experiencing in the KMSAT console and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
Posted Oct 02, 2023 - 14:12 UTC
Investigating
We have received reports that some users are experiencing degraded performance in their KMSAT consoles. We are investigating this issue and will update the page when we have more information.
Posted Oct 02, 2023 - 14:06 UTC
This incident affected: KnowBe4 Security Awareness Training (KSAT) (Console, Phishing, Training, Learner Experience (LX), Email Delivery, User Provisioning, Reporting, API, PIQ) and SecurityCoach (Coaching Delivery).