On Monday, 10/9/2023, from approximately 8:23 a.m. until 4:40 p.m. (UTC), some users on the EU instance of KMSAT experienced degraded performance in their consoles.
This incident was caused by a background job that led to high database CPU usage. Once we paused the background job and deployed a fix, KMSAT was able to return to normal performance by 4:40 p.m. (UTC).
To prevent this type of issue in the future, we are making improvements to our internal processes.
No data loss occurred as a result of this issue.