On Wednesday, 04/26/2024, from approximately 12:20 p.m. until 2:30 p.m. (UTC), some users experienced issues with the PhishER platform failing to load.
This incident was caused by an unusually high number of PhishER web requests in a short period of time. The incident was resolved when request levels lowered and PhishER was able to return to normal performance by 2:30 p.m. (UTC).
To prevent this type of issue in the future, we are actively improving our web request infrastructure and how web requests are handled. We are also implementing an additional tool to increase stability and performance during periods of high activity.
No data loss occurred as a result of this issue.