Multiple Products - Azure related incident
Incident
Report for KnowBe4
Resolved
This incident has been resolved.
Monitoring
While our systems are back to operational, we are continuing to monitor the health of the overall platform and all its subcomponents to ensure stability.
Further information can be found on Microsoft's status page: https://azure.status.microsoft/en-gb/status
Further information can be found on Microsoft's status page: https://azure.status.microsoft/en-gb/status
Update
We are continuing to work on a fix for this issue.
Identified
Microsoft has performed a rollback to their "Last Known Good" configuration and we hope to see signs of recovery soon.
Note: the upstream Azure outage is also impacting a Microsoft-hosted office.js library, resulting in loading issues with Hybrid/Ribbon PAB and the KnowBe4 Email Security Add-in.
We'll continue to post on our status page with any new information or updates.
Further information can be found on Microsoft's status page: https://azure.status.microsoft/en-gb/status
Note: the upstream Azure outage is also impacting a Microsoft-hosted office.js library, resulting in loading issues with Hybrid/Ribbon PAB and the KnowBe4 Email Security Add-in.
We'll continue to post on our status page with any new information or updates.
Further information can be found on Microsoft's status page: https://azure.status.microsoft/en-gb/status
Update
We continue to investigate elevated error rates and loading issues across multiple products. This outage is due to a widespread Azure incident. More info will be added after our engineering teams are able to assess the scope of the issues.
Further information can be found on Microsoft's status page: https://azure.status.microsoft/en-gb/status
Further information can be found on Microsoft's status page: https://azure.status.microsoft/en-gb/status
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
We are investigating elevated error rates and loading issues across multiple products. Initial investigations point to a widespread Azure incident. More info will be added after our engineering teams are able to assess the scope of the issues.
This incident affected: Prevent (Console, Mail Flow, Web Add-In), Protect (Console, Mail Flow, Web Add-In), SecurityCoach (Security Vendor Integration Service), PhishER (Integrations, PhishRIP), Defend (Console, Mail Flow), KnowBe4 Security Awareness Training (KSAT) (User Provisioning), and KnowBe4 Security Center, Secure Web Forms, Phish Alert Button.