Protect blank purchasing page on store.knowbe4.com
Update - We are continuing to monitor the implemented fix for the online store, to ensure that no further issues occur.
Aug 17, 2026 - 21:02 UTC
Monitoring - We’ve implemented a fix for the online store and we’re monitoring the results to make sure no further issues occur.
Jul 29, 2026 - 18:40 UTC
Investigating - We have received reports that customers are unable to purchase Protect licenses on store.knowbe4.com. We are investigating this issue and will update this page when we have more information.
Jul 20, 2026 - 18:24 UTC
Monitoring - We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
Jul 17, 2026 - 18:55 UTC
Investigating - We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
Jul 17, 2026 - 13:18 UTC
Secure Workspace Scheduled Maintenance (UK, EU & US)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 2026 - 18:00 UTC
Scheduled - We will be performing maintenance work on a subset of Secure Workspace instances from August 12th to August 25th, 2026. During this maintenance, impacted instances may experience a service disruption of up to 15 minutes.
Aug 12, 2026 18:00 - Aug 25, 2026 20:00 UTC
KnowBe4 Security Awareness Training (KSAT) Operational
Console Operational
Phishing Operational
Training Operational
Real-Time Coaching Operational
Learner Experience (LX) Operational
Email Delivery Operational
User Provisioning Operational
Reporting Operational
APIs Operational
Security Vendor Integration Service Operational
PhishER Operational
Console Operational
Notification Service Operational
Inbox Operational
Integrations Operational
PhishRIP Operational
PhishML Operational
API / Webhooks Operational
Defend Operational
Console Operational
Mail Flow Operational
Authentication Operational
Deployment Center Operational
Prevent Operational
Console Operational
Mail Flow Operational
Authentication Operational
Web Add-In Operational
Deployment Center Operational
Protect Operational
Console Operational
Mail Flow Operational
Authentication Operational
Web Add-In Operational
Web Access Operational
KnowBe4 Security Center Operational
Secure Web Forms Operational
Secure Workspace Under Maintenance
KCM GRC Operational
Phish Alert Button Operational
Free Tools Operational
KnowBe4 Website Operational
KnowBe4 Support Website Operational
KnowBe4 Community Operational
KnowBe4 Academy Operational
Agent Risk Manager Operational
KnowBe4 Platform Operational
Platform Operational
Real-Time Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 23, 2026

No incidents reported today.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

PAB | Error Reporting Phish using Gmail Phish Alert Button
Resolved - This incident has been resolved.
Aug 21, 14:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 21, 13:08 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 21, 12:03 UTC
Investigating - We have received reports that the Gmail Phish Alert Button shows the error "[reportPhishAttempt()] An internal error has occurred. Please try again." when reporting phish. We are investigating this issue and will update this page when we have more information.
Aug 21, 08:52 UTC

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

PAB sending a Non-Delivery Report after an Email is Reported (US Only)
Resolved - This incident has been resolved.
Aug 18, 20:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 18, 15:26 UTC
Investigating - We are investigating an issue causing a Non-Delivery Report (NDR) to be returned when a message is reported via the Phish Alert Button and "Send Us a Copy" is enabled in Account Settings
Aug 18, 14:29 UTC

Aug 17, 2026

Unresolved incident: Protect blank purchasing page on store.knowbe4.com.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

Unresolved incident: Secure Workspace Scheduled Maintenance (UK, EU & US).

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

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