KnowBe4 Status

All Systems Operational

KnowBe4 Security Awareness Training (KSAT) Operational

Console Operational

Phishing Operational

Training Operational

Learner Experience (LX) Operational

Email Delivery Operational

User Provisioning Operational

Reporting Operational

API Operational

PIQ Operational

Account Settings Operational

ModStore Operational

Audit Log Operational

SecurityCoach Operational

Console Operational

Security Vendor Integration Service Operational

User Mapping Engine Operational

Real-Time Coaching Campaigns Operational

Coaching Delivery Operational

PhishER Operational

Console Operational

Notification Service Operational

Inbox Operational

Integrations Operational

PhishRIP Operational

PhishML Operational

Rooms Operational

Webhooks Operational

KCM GRC Operational

Console Operational

KnowBe4.com Operational

Support.KnowBe4.com Operational

KnowBe4 Community Operational

Phish Alert Button Operational

Free Tools Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

PhishER - Planned Maintenance Dec 12, 2024 02:00-03:00 UTC

We will be performing maintenance on all instances of the PhishER console on December 12, 2024 from 2:00 - 3:00 a.m. (UTC). During this maintenance, the PhishER console will be unavailable for approximately 5 minutes.
Posted on Nov 20, 2024 - 19:33 UTC

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

KSAT - Login Issues

Resolved - This incident has been resolved. We've removed code that validates expiration dates for customer SAML/SSO certificates, and we'll be adding that validation as an optional opt-in feature in the future.
Nov 19, 22:06 UTC

Monitoring - A fix has been implemented for this issue and we are monitoring the results.
Nov 19, 13:46 UTC

Investigating - We've received reports that some KSAT customers who are using SAML/SSO are unable to log in to their consoles. We are investigating and will update this page when we have more information.
Nov 19, 13:06 UTC

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

KSAT - Leaderboard and Team Dashboard

Postmortem - Read details
Nov 20, 19:38 UTC

Resolved - This incident has been resolved.
Nov 11, 16:19 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 14:21 UTC

Investigating - We are investigating an issue that affects the visibility of the Team Dashboard and Leaderboard in the Learner Experience. We will update this page when we have more information.
Nov 11, 13:51 UTC

KSAT - Custom Content Verification Issues

Resolved - This incident has been resolved.
Nov 11, 16:18 UTC

Monitoring - We received earlier reports that custom content items, specifically SCORM and MP4 video files, were not able to complete the automatic verification process. The issue has been resolved, but if you are still experiencing issues, reach out to our support team.
Nov 11, 14:33 UTC

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

PhishER - Message Ingestion Issues (US Only)

Postmortem - Read details
Nov 18, 20:42 UTC

Resolved - This incident has been resolved.
Nov 8, 21:36 UTC

Monitoring - We’ve implemented a fix for the issue with ingesting messages to the inbox and we’re monitoring the results to make sure no further issues occur.
Nov 8, 18:49 UTC

Identified - We have identified an issue where the PhishER console is not ingesting messages to the inbox. We are investigating this issue and will update this page when we have more information.
Nov 8, 18:05 UTC

Nov 7, 2024

User Provision Sync Delayed

Postmortem - Read details
Nov 20, 19:41 UTC

Resolved - This incident has been resolved.
Nov 7, 14:39 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 12:37 UTC

Identified - We have identified an issue where User Provisioning Syncs are delayed in across all KSAT consoles. We are working on implementing a fix and we'll update our status page with any new information or updates
Nov 7, 12:30 UTC

Nov 6, 2024

KSAT - Event Loading Issues (US Only)

Postmortem - Read details
Nov 20, 19:53 UTC

Resolved - This incident has been resolved.
Nov 6, 16:24 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 03:20 UTC

Identified - We have an identified an issue where certain KSAT events are not loading in the console. Affected events include Audit Log, User Timeline, and training campaign data. We are working on implementing a fix and we'll update our status page with any new information or updates.
Nov 5, 22:06 UTC