Webforms not loading
Incident
Report for KnowBe4
Postmortem
From Tuesday, March 17, 2026, at approximately 16:00 (UTC), to Wednesday, March 18, 2026, at approximately 13:00 (UTC), some users experienced errors while submitting Workspace webforms.
This incident was caused by a configuration error during a domain migration. To resolve this issue, we corrected the domain configuration, and webform submissions returned to normal performance by 13:00 (UTC) on March 18, 2026.
To prevent this type of issue in the future, we are reviewing and updating our domain migration process.
No data loss occurred as a result of this issue.
Resolved
During a scheduled registrar migration of internal and test domains, a production domain was inadvertently included and not caught in the pre-checks. The initial migration action included updates to the configured Name Servers which resulted in potential service interruptions from 16:00 GMT on March 17 until confirmed full restoration post-propagation at 13:00 GMT on March 18.
We have isolated the process issue and remediated. A review of DNS monitoring options is underway to identify opportunities for faster detection.
We have isolated the process issue and remediated. A review of DNS monitoring options is underway to identify opportunities for faster detection.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
We are currently experiencing an issue with Webforms not loading and are currently investigating.
This incident affected: Secure Web Forms.