Identified - We've identified the cause of the message processing delays that some users are experiencing with their PhishER platform, and we are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
May 06, 2024 - 17:30 UTC
Kevin Mitnick Security Awareness Training (KMSAT) Operational
Console Operational
Phishing Operational
Training Operational
Learner Experience (LX) Operational
Email Delivery Operational
User Provisioning Operational
Reporting Operational
API Operational
PIQ Operational
SecurityCoach Operational
Console Operational
Security Vendor Integration Service Operational
User Mapping Engine Operational
Real-Time Coaching Campaigns Operational
Coaching Delivery Operational
PhishER Partial Outage
Console Operational
Notification Service Operational
Inbox Partial Outage
Integrations Operational
PhishRIP Operational
PhishML Operational
Rooms Operational
Webhooks Operational
KCM GRC Operational
Console Operational
KnowBe4.com Operational
Support.KnowBe4.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
KSAT - Planned Maintenance May 16, 2024 01:00-03:00 UTC
We will be performing maintenance on the KnowBe4 console on May 16, 2024 from 1-3 a.m. (UTC).

Certain KSAT features, such as PasswordIQ, users, groups, Smart Groups, and the user timeline, may experience up to one hour of downtime during this maintenance period.

Posted on May 08, 2024 - 18:46 UTC
SecurityCoach - Planned Maintenance May 16, 2024 01:00-02:00 UTC
We will be performing maintenance on SecurityCoach on May 16, 2024 from 1-2 a.m. (UTC). SecurityCoach users may experience up to five minutes of downtime during this time.
Posted on May 08, 2024 - 18:34 UTC
PhishER - Planned Maintenance May 16, 2024 01:00-03:00 UTC
We will be performing maintenance on the PhishER platform on May 16th, 2024 from 1 - 3 a.m. (UTC). No downtime is expected.
Posted on May 03, 2024 - 18:18 UTC
Past Incidents
May 12, 2024

No incidents reported today.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

Unresolved incident: PhishER - Message Processing Delays.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024
Resolved - This incident has been resolved.
May 2, 13:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 26, 20:53 UTC
Update - We are continuing to work on a fix for this issue.
Apr 26, 14:21 UTC
Identified - We've identified the cause of this issue and are working on a fix.
Apr 26, 12:40 UTC
Investigating - We've received reports that some users are unable to load their PhishER console or that the console is slow to load, as well as reports that PhishML is adding a bypassed tag to emails and is not showing ML confidence.

We are looking into this issue and will update this page when we have more information.

Apr 26, 12:36 UTC
May 1, 2024
Resolved - Backdated Incident - Postmortem Communications to follow.
May 1, 00:00 UTC
Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.